Augmentir Selected to Join the Webex Ecosystem as Cisco’s Connected Worker Partner, Now Available via the SolutionsPlus Program

Webex by Cisco customers can now empower their frontline workers via a seamless integration of Webex and Augmentir’s connected worker and digital workflow solution.

HORSHAM, PA – September 8, 2021 – Augmentir, Inc., the world’s only artificial intelligence-based connected worker software provider, today announced that it has been selected to join the Webex ecosystem and SolutionsPlus program as Cisco’s connected worker partner. As a result, Augmentir software will be integrated into Cisco’s direct and channel sales offerings giving customers the ability to purchase Augmentir together with Webex by Cisco through Cisco’s Global Price List.

Augmentir’s AI-based platform offers connected worker technology to industrial companies in manufacturing, construction, energy, and service. Today, companies including Colgate-Palmolive, Bio-Chem Fluidics, and STRONGARM, are employing Augmentir’s platform to digitally transform their operations. With this partnership, manufacturing and service teams can receive the added benefit of Webex collaboration tools and Augmentir accessed via a unified interface, further empowering frontline workforces to perform at their best.

Through the integration of Augmentir and Webex Expert on Demand (XoD), industrial companies can:

  • Improve job quality – Drive quality improvements by moving from paper-based to interactive digital work instructions augmented with rich media, contextual data, and mixed reality experiences, ensuring your workers always have the correct information on hand to make error-free and safe decisions.
  • Reduce time to resolution – Enhance collaboration across your teams with access to on-demand remote expert guidance through Webex Expert on Demand, allowing your remote workforce and your customers to remotely collaborate and receive instant help from subject matter experts no matter the time or their location.
  • Improve Worker Safety – In addition to running on any mobile phone or tablet, Augmentir and Webex are supported on the voice enabled RealWear HMT-1 and HMT-1Z1 industrial headsets, offering hands-free operation that can be used in nearly any industrial environment. This helps workers stay focused on the task at hand to improve safety and efficiency.
  • Reduce operational costs – Identify areas where the largest improvements can be made within your workforce and across your organization with insights from Augmentir’s AI.

“We are proud to see the Augmentir connected worker platform on the Cisco SolutionsPlus Program. Augmentir was founded to help industrial companies digitize their frontline workforce and deliver improved safety, quality, and productivity. The relevancy of our mission has only compounded in today’s new normal and incredible partnerships like being part of the Webex ecosystem help to not only enhance our offering with seamless integration, but also expand our reach. We look forward to helping even more companies with the increased accessibility today’s news brings.”

Russ Fadel, CEO and Co-Founder, Augmentir

For more information on the Augmentir and Cisco solution:

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

HOLT CAT Selects Augmentir to Drive Innovation and Improve Worker Efficiency within its Service and Repair Operations

HOLT CAT adopts Augmentir’s AI-powered Connected Worker platform to help accelerate on-boarding of new technicians and close skills gaps in real-time

HORSHAM, PA – May 12, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that HOLT CAT, the largest Cat Machine & Engine Dealer in the United States, has selected Augmentir as its next-generation Connected Worker platform for its maintenance, repair and service operations. 

HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair. 

Augmentir’s software platform allows HOLT CAT to:

  • Move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures
  • Accelerate onboarding and training times for new technicians
  • Provide instant training for novice technicians
  • Improve overall efficiency and tracking using Augmentir’s AI-based operational insights

“We needed a software platform that could help us reduce on-boarding time for new technicians and help us reduce the variability in our standard job times,” said Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT. “The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak.”

“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but HOW to do it,” added Acosta.

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to be selected as HOLT’s Connected Worker platform for its service, repair and maintenance applications,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”

With this selection, HOLT CAT believes that they will be able to utilize the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across their business systems and workflows.

 

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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Cat used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.

Hunter Industries Selects Augmentir to Digitally Transform its Manufacturing Operations

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The company adopts Augmentir’s AI-powered Connected Worker platform to empower its manufacturing workforce and improve operational efficiency

HORSHAM, PA – September 9, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that Hunter Industries, a global manufacturer of products for the irrigation, outdoor lighting, dispensing technology, and custom manufacturing sectors, has selected Augmentir as its next-generation Connected Worker platform for its manufacturing operations.

Hunter offers a full spectrum of water- and energy-efficient solutions for residential, commercial, municipal, and agricultural applications. The company’s diverse array of products can be seen all over the world. Hunter prides itself on core values of customer satisfaction, innovation, social responsibility, and valuing employees. The selection of Augmentir’s connected worker platform reinforces those themes, allowing Hunter to deliver digital tools that help their manufacturing workforce perform at their best and improve overall efficiency. The company’s initial focus for Augmentir is on their injection Molding and Extrusion departments, where changeover processes often lead to lengthy downtime.

Augmentir’s software platform allows Hunter to:

  • Digitize and standardize on work instructions for manufacturing, changeover, and quality assurance (QA) procedures
  • Create and deploy work instructions at a faster rate
  • Accelerate onboarding and provide on-the-job instant training for technicians
  • Gather instant feedback from their technicians as they perform tasks
  • Reduce scrap and prevent unplanned downtime and quality issues within its manufacturing operation
  • Provide remote guidance tools for technicians, allowing them to virtually connect with subject matter experts to help resolve manufacturing or maintenance issues

“The use of Augmentir within our manufacturing operation highlights our commitment to our people and innovation in the workplace,” stated Yunior Murillo, Operations Training Supervisor at Hunter Industries. “Augmentir’s platform allows our technicians to perform at their best while improving efficiency across our manufacturing department. Additionally, the operational insights provided by Augmentir’s AI allow us to focus our training efforts on individuals that need them most and intelligently guide our technicians in their day-to-day activities.”

The Augmentir Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial remote assistance and collaboration solution to support remote expert guidance scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to work with Hunter and bring an innovative connected worker technology to its manufacturing operation,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak.”

Hunter plans to expand its use of Augmentir across its operation and into its maintenance group, furthering the workforce efficiency and continuous improvement benefits that the platform offers.

 

About Hunter Industries

Hunter Industries is a global manufacturer of products for the irrigation, landscape lighting, custom manufacturing, and dispensing technology sectors. Founded in 1981, the family-owned company offers more than 1,000 products, including a complete spectrum of water-efficient solutions for residential, commercial, golf course, and agricultural irrigation systems. Hunter’s core mission will always remain the same: to deliver valued products and services, grow the company conscientiously, and remain true to the culture that make its employees proud to work at Hunter.

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.

Augmentir Continues Strong Growth as Leading Mid-Market Companies Adopt its AI-based Remote Assist Solution

Industry’s only true SaaS platform enables industrial companies of all sizes to deploy a highly secure remote collaboration solution designed for the needs of the frontline workforce

HORSHAM, PA – February 16, 2021 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software, today announced multiple mid-market companies have selected Augmentir Remote Assist as a remote collaboration solution for their frontline teams. Companies large and small continue to rely on Augmentir to connect and digitize their frontline workforces and deliver cost-effective remote worker assistance with minimal effort and virtually no IT overhead costs. The continued adoption of Augmentir’s connected worker platform within the mid-market sector is evidence that industrial companies of all sizes are continuing to shift towards digitizing their frontline work processes as a way to operate in today’s new normal.

Augmentir’s Remote Assist tool, a component of the company’s market leading AI-Powered Connected Worker platform, is an industrial collaboration solution designed to help frontline workers and end customers virtually collaborate and get assistance from subject matter experts, wherever they are located. The solution is available on both mobile devices and augmented reality (AR) enabled smart glasses, and allows users to remotely collaborate through chat, document exchange, and live video streaming with AR-based annotations.

Augmentir Remote Assist gives companies the ability to:

  • Connect frontline workers to internal or external subject matter experts: Help keep employees safe and avoid travel by allowing on-site workers to remotely collaborate with internal subject matter experts or OEM technicians without requiring onsite visits.
  • Connect customers to internal support teams: Keep internal support teams safe by remotely collaborating with customers to help quickly diagnose and troubleshoot issues.

“The continued adoption of Augmentir’s connected worker platform is evidence that industrial companies of all sizes are embracing innovation and continuing to shift towards innovative technology as a way to operate in today’s new normal,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform is designed for companies of all sizes to digitize all aspects of their frontline operations. This is especially important in the COVID era.”

Timber Building Systems and Luminance are among the industrial companies that have recently made the move to Augmentir’s connected worker solution as part of their digital transformation efforts.

Timber Building Systems (TBS, www.tbsaus.com.au), is revolutionizing the building industry with their unique post-tensioned pre-manufactured timber building system destined for residential, commercial and multi-story construction. The innovative system provides TBS’s clients with a sustainable solution, fast turnaround, exceptional architectural design flexibility, high quality, customer service, and lower overall costs.

“Our team needed a cost-effective solution that allowed us to deliver remote assistance and guidance for contractors performing on-site assembly and installation, domestically and internationally,” stated Rob Ravlic, Project Engineer at TBS. “We were able to implement the system quickly with Augmentir, and their Remote Assist solution allowed us to deliver the appropriate remote guidance to our teams, helping us avoid costly site visits and ensure the safety of our team. The solution allows us to continue to deliver excellent quality, quick installation, and lower overall costs to our clients.”

Visit www.tbsaus.com.au for more information on their revolutionary building system.

Luminance (www.luminance.net) helps organizations optimize their most important asset—their people. The company designs customized training, identifies and solves performance problems, and delivers high-value, customized courses.

“Real-time communication and collaboration with our clients is critical to the success of our business, and we need a tool that allows us to remotely deliver our services to our clients in a cost-effective manner,” stated Jeremy Robins of Luminance. “Augmentir’s Remote Assist platform enables us to remotely collaborate with our clients and provide virtual training and support, saving us precious time and eliminating unnecessary travel costs. Their platform has been a real life saver for our teams during these times.”

Augmentir’s Remote Assist is being used to digitize operations across a range of industries, including food and beverage, pharmaceutical, and consumer packaged goods manufacturing, as well as utilities, oil and gas, mining, and industrial equipment manufacturing and service. Combined with the Augmentir platform’s digital workflow capabilities, companies can quickly create digital work instructions to help guide workers to independently complete jobs safely and correctly, and leverage AI to direct continuous improvement efforts.

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.

Augmentir Launches the World’s First AI-Powered Augmented Reality Platform for Industrial Organizations

Company’s easy-to-use Augmented Operations™ software platform combines Augmented Reality with Artificial Intelligence to transform the way humans work

HORSHAM, PA – March 26, 2019 – Augmentir, Inc., a leading provider of enterprise software for industrial companies, today announced the general availability of its Augmented Operations™ platform. The company’s software platform is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML), empowering frontline workers to perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.

Increasingly, companies with frontline workers, including manufacturing and service organizations, are embarking on a path to digital transformation in the quest to become more agile, productive and seamlessly integrated. These efforts have stalled when trying to include those workers as it has been difficult to connect them into the digital thread of the business. This has created challenges in measuring and improving the productivity and quality of processes centered on the frontline workforce. With the ubiquity of mobile devices and emergence of smart glasses, all of the technical pieces are in place to remove this last barrier to digital transformation.

Augmentir’s Augmented Operations™ platform makes it simple for any sized company to digitize these human-centric work processes into fully augmented procedures, providing interactive guidance, on-demand training, and remote expert support to improve productivity and quality. In addition, Augmentir’s patent-pending platform uses its embedded AI engine to help build the most efficient augmented procedures and personalize them to the needs of each front-line worker. Most importantly, the insights and recommendations gained and shared during any hands-on assignment become instantly accessible throughout the enterprise workstream promoting constant improvement along the way. This not only supports individual colleagues in their day-to-day tasks, but also creates an unbroken digital thread through the business that underpins future continuous improvement efforts.

“With all the technology now available to augment the frontline workforce, the missing piece has been a software platform that is not only easy-to-implement and cost-effective, but also that enables organizational transformation,” says Russ Fadel, CEO Augmentir. “Our Augmented Operations platform is the first on the market that can be deployed in hours by companies of all sizes and one that was built on an embedded AI-engine to deliver insights that help companies continuously improve their performance.”

“With Augmentir, we converted our existing paper-based instructions and drawings and were up and running within a day. Their augmented procedures enabled us to standardize work across all technicians, improving quality and giving us the performance insights to help improve productivity,” stated Steve Thorne, General Manager of STRONGARM Designs, Inc. “Additionally, we were able to quickly add new technicians in order to meet increased customer demand and have them perform at the same level of our most experienced team members.”

“Augmentir is uniquely positioned to provide transformational value to industrial organizations by improving the productivity of the frontline workforce and extending value to all associated stakeholders within the organization,” stated Glen Allmendinger, President of Harbor Research. “By creatively combining enterprise augmented reality with integrated insights from artificial intelligence and machine learning, Augmentir is at the forefront of digital innovation providing new applied value to industrial organizations.”

Augmentir includes complete functionality that makes it easy for industrial companies to improve their operations across a range of manufacturing and service use cases, including AI-supported rapid authoring tools, powerful analytics, and remote expert capability for enhanced collaboration with workers in the field.

Augmentir’s Augmented Operations platform is being used at dozens of industrial companies today and is available immediately. For more information, please visit augmentir.ai.

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Augmentir Exits Stealth and Closes Oversubscribed Funding Round to Help Transform the Frontline Workforce with its AI-based Augmented Worker Platform

Round Led by Pritzker Group Venture Capital with Participation by Lerer Hippeau and HOLT Ventures Validates the Industry’s Need for Artificial Intelligence (AI) based Technology that Supports the Frontline Workforce

HORSHAM, PA – JULY 16, 2019 – Augmentir, Inc., a leading provider of augmented worker software for industrial companies, today announced it has closed an oversubscribed funding round. The round was led by Pritzker Group Venture Capital, with participation from Lerer Hippeau, current investors, and HOLT Ventures, the strategic venture capital arm of HOLT CAT.

“The closing of this round with the participation of these leading venture capital firms further validates our unique AI-first approach to improving the productivity of frontline workforces,” said Russ Fadel, Co-founder and CEO of Augmentir. “This funding will enable us to expand our global footprint, further increase the functionality of the platform, and make it even more accessible to companies across the small, mid-sized and large spectrum, and we look forward to reaching even more companies while defining the future of work.”

Ty Findley, Vice President at Pritzker Group Venture Capital, added, “With our thematic focus on Industry4.0, we are excited to be working with a company that is accelerating the industrial sector evolution using AI and AR to support frontline workers. From founding efforts at Wonderware, Lighthammer, and ThingWorx, the Augmentir team has a proven track record and domain experience delivering software innovation to the manufacturing and industrial market, and we are eager to participate as Augmentir continues to shape the frontline workforce of the future.”

“We are excited to be working with Augmentir and believe that the platform provides our Caterpillar dealership with the opportunity to standardize our workflow across multiple operations in order to deliver improved consistency to our customers,” added Meg Paulus, Partner at HOLT Ventures. “Augmentir’s AI engine will help us gain better real time and global insights to our operations to drive increased efficiency and technician training and enablement throughout our territory which spans from the Red River to the Rio Grande.”

This latest round of funding will allow Augmentir to further expand its reach in the industrial sector, including oil and gas, mining, field service, and manufacturing industries, and continue to provide solutions that will shape the future of the industrial workforce. The company is the first to deliver an “AI-first” enterprise platform for the industrial sector that combines augmented reality (AR) with artificial intelligence and machine learning (AI/ML). Augmentir’s Augmented Operations™ platform allows industrial companies to support their frontline workforce with augmented procedures and step-by-step work instructions, remote assistance capabilities, and drive continuous improvement through AI-driven insights.

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About Augmentir

Augmentir is a leading provider of augmented worker software for industrial companies. Its flagship offering, the Augmented Operations™ platform, is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML), empowering frontline workers to perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.  For more information, please visit augmentir.ai.

About Pritzker Group Venture Capital

Pritzker Group Venture Capital (PGVC) helps entrepreneurs build market-leading technology companies at the early stages of their growth. Since its founding in 1996, the firm has worked side-by-side with entrepreneurs at more than 200 companies, building partnerships based on trust and integrity. The firm has built a unique investment platform consisting of a team of experienced investment professionals and world-class operating partners combined with a vast network of strategic relationships. PGVC invests in enterprise technology and consumer internet companies, typically in their seed and Series A rounds. For more information, visit www.pritzkergroup.com/venture-capital/.

About Lerer Hippeau

Lerer Hippeau is the most active early-stage venture capital fund in New York City with investments in leading consumer and enterprise companies, including Allbirds, Casper, Guideline, and Group Nine Media. The firm invests across all sectors, backing founders with product vision, customer insight, and a keen instinct for brand building. For more information please visit www.lererhippeau.com.

About HOLT Ventures

The Holt family has a long legacy of innovation in the industrial business space, dating back to the early 1900’s when Benjamin Holt invented the track-type tractor, which was later named the Caterpillar. Today, the Holt family works alongside Caterpillar Inc. to deliver market-leading solutions through their heavy equipment dealership, HOLT CAT®, which is the largest Cat® tractor and engine dealer in the United States. HOLT Ventures strives to continue the legacy of innovation by investing in technologies and bright minds that are focused on solving challenges in our business. Current investments include Interplay Learning, Ranger Health, and SmartPicture/PLNAR. For more information visit www.holtventures.com.

Augmentir Brings New Industrial Remote Collaboration Features to its AI-Powered Connected Worker Platform

Company’s Latest Product Release Introduces a Modern Approach to Remote Collaboration for the Manufacturing and Service Industry

HORSHAM, PA – APRIL 29, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, today announced multiple updates to its AI-Powered Connected Worker platform, including extended artificial intelligence (AI) capabilities and enhanced remote collaboration features for manufacturing and service teams. These new features are designed to help companies optimize and improve the safety and productivity of their frontline workforce.

“The nature of work in the industrial sector is changing, and we are excited to bring these new features to market to better serve companies that are looking for innovative ways to connect and optimize their workforce,” stated Russ Fadel, Co-Founder and CEO of Augmentir. “This new release extends our commitment to using AI to innovate for the benefit of the frontline workforce, and introduces a revolutionary new way for manufacturing and service teams to communicate and collaborate.”

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and provides collaboration tools to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

In this most recent software release, Augmentir has greatly enhanced its Remote Assist industrial collaboration tool. Augmentir Remote Assist allows manufacturing and service workers to remotely connect and collaborate with subject matter experts to help perform remote inspections as well as troubleshoot and diagnose field service problems. The software is supported on a range of mobile and wearable devices, including iOS or Android mobile devices, or AR-enabled smart glasses. Features include:

  • Integrated chat allows subject matter experts to support conversations with multiple workers simultaneously to help diagnose and solve problems faster.
  • Live video and audio streaming, file sharing, and annotations enhance collaboration and improve issue resolution and remote knowledge sharing.
  • Recording of sessions with up to 40 participants to support business scenarios including remote Factory Acceptance Tests, and Site Acceptance Tests that are now being performed virtually due to travel restrictions related to COVID-19.
  • Intelligent grouping and multi-level escalation allows companies to support complex workflow and routing scenarios between users.

Additionally, for manufacturing and service teams that are impacted by travel restrictions and social distancing enforcement, Augmentir is expanding its COVID-19 response to provide the free use of its Remote Assist Essentials software through 2020 for teams of up to 25 users. Fadel added, “Due to increased demand for a virtual support tool during these difficult times, we’ve extended our offer so that workers, technicians, and customers can get the support they need and continue to do their jobs without compromising health, safety, or productivity.”

A new early-access release is available immediately, and companies can get started today with a free trial of the entire platform. For more information and to sign up for free, please visit the Augmentir website.

 

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About Augmentir

Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.

Augmentir Offers Free Use of its Remote Assist Tool Amid Coronavirus/COVID-19 Industry Concerns

Augmentir Offers Free Use of its Remote Assistance Tool for Frontline Workers to Help Companies Address the travel and social distancing issues related to COVID-19 

HORSHAM, PA – MARCH 16, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, today announced the free use of its Remote Assist support and collaboration tool for the remainder of 2020 to help industrial companies address the growing workforce and supply chain disruption created by the Coronavirus/COVID-19 pandemic.  

As COVID-19 continues to spread across North America, the CDC has suggested that businesses implement remote work policies and travel restrictions to help slow the spread of the virus. The situation has become more troublesome over the past few weeks, and many companies are looking for ways to help limit business disruptions while keeping the health of employees a top priority.

Russ Fadel, Co-Founder and CEO of Augmentir, states, “COVID-19 is impacting the lives of people all around the world, and is forcing a change to the way we work. At Augmentir, the health and safety of our employees, as well as the employees of our customers and partners is the Company’s top priority. Therefore, in a response to COVID-19, Augmentir will be offering its Remote Assist tool at no cost through the end of 2020 in an effort to help the many businesses affected by the sudden increase in work-from-home policies and travel restrictions resulting from the global outbreak of the virus. We hope to curb the predicted impact this virus will have on industrial companies and will remain steadfast in our commitment to serving the industry we call home.”  

During this challenging time, video-conferencing, chat, and remote support and collaboration will be more important than ever in maintaining the wellbeing of employees while also enabling people to continue to work and businesses to operate. Augmentir’s Remote Assist tool helps to minimize the negative impact that COVID-19 is having on businesses by providing a remote collaboration and support solution that can be adopted in less than 60 minutes, so that workers, technicians, and customers can get the support they need to do their jobs without compromising health, safety, or productivity.

Companies that sign up will have free use of the tool for the remainder of 2020, and have access to the following features: 

  • Stream live video and audio to remote experts to improve issue resolution and remote knowledge sharing
  • Guide your field technicians and customers with live annotations for enhanced collaboration
  • Support remote users on their existing devices as well as AR-enabled smart glasses

For more information on Augmentir’s Remote Assist, and to sign up for free, please visit the Augmentir website.

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About Augmentir

Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to help frontline workers perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit augmentir.ai.