{"id":15037,"date":"2026-02-04T23:00:35","date_gmt":"2026-02-04T23:00:35","guid":{"rendered":"https:\/\/859d8ecf458f6d83d764057ecad8de97\/?p=15037"},"modified":"2026-02-05T15:54:05","modified_gmt":"2026-02-05T15:54:05","slug":"driving-operational-excellence-hersheys-digital-lean-journey","status":"publish","type":"post","link":"https:\/\/www.augmentir.ai\/de\/blog\/driving-operational-excellence-hersheys-digital-lean-journey","title":{"rendered":"Operative Exzellenz vorantreiben: Hersheys Weg zu digitalem Lean Management"},"content":{"rendered":"<p>In an era where digital transformation is reshaping manufacturing, <a href=\"https:\/\/www.thehersheycompany.com\/\" target=\"_blank\" rel=\"noopener\">The Hershey Company<\/a> offers a compelling roadmap for blending traditional lean principles with modern digital technologies. Through its <a href=\"https:\/\/www.augmentir.ai\/solutions\/lean-manufacturing\">Digital Lean<\/a> initiative, Hershey is reimagining daily operations \u2014 putting frontline workers at the center of change, reinforcing standardized processes, and building a future-ready digital backbone that enables continuous improvement and operational visibility like never before.<\/p>\n<p><img decoding=\"async\" class=\"mobile-only aligncenter wp-image-15038 size-full\" src=\"https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence.webp\" alt=\"digital lean and operational excellence\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence.webp 1200w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence-300x158.webp 300w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence-768x403.webp 768w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence-18x9.webp 18w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/digital-lean-operational-excellence-705x370.webp 705w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2>Building the Foundation for Digital Lean<\/h2>\n<p>Hershey\u2019s Digital Lean journey did not begin with new technology \u2014 it began with strengthening the basics of lean execution. Before digitizing operations, the company focused on standardizing lean processes across its manufacturing network to ensure consistency in how work was performed and improved.<\/p>\n<p>According to <a href=\"https:\/\/www.thehersheycompany.com\/en_us\/home\/newsroom\/blog\/hersheys-manufacturing-technology-foundation-and-digital-lean-programs-are-ushering-in-a-new-era-of-excellence.html\" target=\"_blank\" rel=\"noopener\">Will Bonifant<\/a>, VP of Manufacturing, Engineering, and Supply Chain Strategy, the groundwork focused on three key areas:<\/p>\n<ul>\n<li>Standardizing and refining core processes so they were truly lean and repeatable before being digitized.<\/li>\n<li>Preparing and engaging the workforce early, ensuring employees understood the purpose of Digital Lean and how new tools would support their daily work rather than disrupt it.<\/li>\n<li>Creating a connected digital infrastructure that links systems, data, and people across sites, enabling reliable, real-time visibility into operations.<\/li>\n<\/ul>\n<p>With these elements in place, Hershey was able to move away from manual, disconnected workflows and toward digitally enabled <a href=\"https:\/\/www.augmentir.ai\/glossary\/daily-management-system\">daily management systems<\/a>. This shift allowed teams at all levels to access consistent information, identify issues faster, and drive continuous improvement more effectively \u2014 defining characteristics of a mature Digital Lean approach.<\/p>\n<h2>Connected Workers as a Core Enabler of Digital Lean<\/h2>\n<p>Digital Lean at Hershey is already delivering value because it is tightly integrated with connected worker capabilities. As part of this approach, front-line teams are equipped to access information seamlessly, collaborate in real time, and execute work through guided, digital workflows that support lean execution at the point of work.<\/p>\n<p>By embedding connected worker technology directly into its Digital Lean program, Hershey ensures that lean insights don\u2019t stay locked in dashboards or reports \u2014 they translate into consistent, actionable behaviors on the plant floor. This alignment reinforces accountability, accelerates problem resolution, and supports continuous improvement across operations.<\/p>\n<p>This approach closely aligns with Augmentir\u2019s philosophy: the future of manufacturing is a human + digital synergy, where technology amplifies worker capability, strengthens lean behaviors, and enables people to perform at their best \u2014 every day.<\/p>\n<h2>What Digital Lean Looks Like on the Floor<\/h2>\n<p>Digital Lean at Hershey isn\u2019t just a tech upgrade \u2014 it\u2019s a shift in how work gets executed and improved every day:<\/p>\n<h3>Empowered Operators<\/h3>\n<p>In the past, operators faced slow, fragmented workflows when problems arose. Today, operators can:<\/p>\n<ul>\n<li>Log issues directly via mobile devices,<\/li>\n<li>See real-time updates as those issues are resolved,<\/li>\n<li>Access performance data that helps them own outcomes on the line.<\/li>\n<\/ul>\n<p>This enhanced visibility not only speeds problem resolution, but also boosts worker autonomy \u2014 a core principle of lean maturity.<\/p>\n<h3>Leadership Visibility, Real-Time Actions<\/h3>\n<p>Supervisors and plant managers gain a unified view of performance and losses from a single dashboard. This transparency allows them to:<\/p>\n<ul>\n<li>Identify bottlenecks and losses quickly,<\/li>\n<li>Prioritize corrective actions based on real data,<\/li>\n<li>Drive continuous improvement across shifts and sites.<\/li>\n<\/ul>\n<p>The shift toward <a href=\"https:\/\/www.augmentir.ai\/glossary\/digital-workflows-in-manufacturing\">digital workflows<\/a> also means that information no longer lives in silos. Everyone \u2014 from operators to executives \u2014 benefits from the same accurate, timely insights.<\/p>\n<h2>Why Digital Lean Matters for Manufacturers<\/h2>\n<p>Hershey\u2019s journey highlights several lessons for operations leaders:<\/p>\n<ul>\n<li><strong>Value starts with people first<\/strong>. Digital tools deliver impact only when they support equipped, engaged workers.<\/li>\n<li><strong>Standardization enables scale<\/strong>. Ensuring processes are lean before digitizing them reduces frustration and drives sustainable improvements.<\/li>\n<li><strong>Data unlocks action<\/strong>. Once lean processes are digitized, real-time insights accelerate problem solving and continuous improvement.<\/li>\n<\/ul>\n<p>By anchoring digital transformation in lean principles, Hershey is proving that operational excellence and digital innovation are not separate pursuits \u2014 they\u2019re mutually reinforcing.<\/p>\n<h2>Augmentir: Powering Hershey\u2019s Connected Worker Strategy<\/h2>\n<p>As Hershey continues to mature its Digital Lean transformation, sustaining continuous improvement at scale requires more than visibility into performance \u2014 it requires connecting digital insights directly to frontline execution. To do this, Hershey leverages Augmentir as its connected worker technology, extending Digital Lean from dashboards into daily work on the factory floor.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-15041 size-full\" src=\"https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-scaled.webp\" alt=\"augmentir connected worker platform for digital lean in manufacturing\" width=\"2560\" height=\"1132\" srcset=\"https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-scaled.webp 2560w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-300x133.webp 300w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-1200x531.webp 1200w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-768x340.webp 768w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-1536x679.webp 1536w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-2048x906.webp 2048w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-18x8.webp 18w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-1500x663.webp 1500w, https:\/\/www.augmentir.ai\/wp-content\/uploads\/2026\/02\/augmentir-connected-worker-platform-2025-alt-705x312.webp 705w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>Digital Lean provides the foundation by standardizing processes, digitizing daily management, and enabling real-time performance tracking. Augmentir operationalizes that foundation by connecting people, processes, and data at the point of work. Through AI-driven insights, Augmentir delivers personalized guidance, <a href=\"https:\/\/www.augmentir.ai\/glossary\/what-are-digital-work-instructions\">digital work instructions<\/a>, and contextual support to operators \u2014 ensuring the right information reaches the right worker at the right time.<\/p>\n<p>By using Augmentir as part of its Digital Lean ecosystem, Hershey is able to:<\/p>\n<ul>\n<li>Translate insights into action by embedding continuous improvement directly into daily workflows.<\/li>\n<li>Empower frontline workers with adaptive, skills-based guidance that evolves as experience and conditions change.<\/li>\n<li>Reduce variability and reinforce standard work consistently across lines, shifts, and sites.<\/li>\n<li>Capture and scale institutional knowledge to support onboarding, upskilling, and long-term operational resilience.<\/li>\n<\/ul>\n<p>Within Hershey\u2019s Digital Lean journey, Augmentir represents the critical bridge from visibility to execution \u2014 ensuring that digital insights don\u2019t remain isolated in systems, but actively guide how work is performed every day.<\/p>\n<p>As manufacturers move beyond digitizing processes toward truly augmenting human performance, Hershey\u2019s use of Augmentir demonstrates how connected worker technology makes Digital Lean sustainable, scalable, and people-centric \u2014 turning continuous improvement into a daily habit rather than a periodic initiative.<\/p>\n<p>Hershey\u2019s Digital Lean transformation is a powerful example of how digital technologies \u2014 built on a solid lean foundation \u2014 can enhance operational agility, empower frontline workers, and drive measurable business value. As manufacturers navigate the next wave of digital disruption, the key takeaway is clear: start with people and processes, then scale with technology.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"cta\"><div class=\"content\"><div class=\"eyebrow-headline\">See Augmentir in Action<\/div><div class=\"heading\">Get in Touch for a Personalized Demo<\/div><div class=\"copy\" style=\"min-height:30px;\"><\/div><div class=\"link\"><a class=\"btn btn-white\" href=\"\/request-a-demo\">Book A Demo<\/a><\/div><\/div><div class=\"dashboard\"><\/div><\/div>\n<p>&nbsp;<\/p>\n<h2>FAQs About Digital Lean in Manufacturing<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"jfaq-wrap\">\r\n    <div class=\"jfaq--group --jfaq-accordion --jfaq-theme-1 --jfaq-toggle-1 --toggle-size-m --jfaq-group-58110\" data-id=\"58110\">\r\n        <div class=\"jfaq--head\">\r\n                    <\/div>\r\n                <div class=\"jfaq--content\">\r\n                        <ul class=\"jfaq--faqs\" style=\"margin:0;\">\r\n                                                                            <li>\r\n                        <div class=\"jfaq--item\" id=\"faq-58128\" data-id=\"58128\">\r\n                                                        <div class=\"jfaq--question\">\r\n                                                                                                <h3 class=\"jfaq--title\"><span class=\"jfaq--title-text\">What is Digital Lean in manufacturing?<\/span><\/h3>\r\n                                                                <div class=\"jfaq--toggle-wrap\"><div class=\"jfaq--toggle\"><\/div><\/div>                                                            <\/div>\r\n                                                        <div class=\"jfaq--answer\">\r\n                                                                <div class=\"jfaq--answer-content\"><p>Digital Lean in manufacturing is the integration of traditional lean principles with digital technologies to improve daily operations, visibility, and continuous improvement. It focuses on standardizing processes, digitizing daily management, and empowering frontline workers with real-time data. Platforms like Augmentir make Digital Lean actionable by connecting lean insights directly to frontline execution through AI-driven work instructions, guided workflows, and connected worker tools.<\/p><\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/li>\r\n                                                                            <li>\r\n                        <div class=\"jfaq--item\" id=\"faq-58158\" data-id=\"58158\">\r\n                                                        <div class=\"jfaq--question\">\r\n                                                                                                <h3 class=\"jfaq--title\"><span class=\"jfaq--title-text\">How does Digital Lean improve operational excellence?<\/span><\/h3>\r\n                                                                <div class=\"jfaq--toggle-wrap\"><div class=\"jfaq--toggle\"><\/div><\/div>                                                            <\/div>\r\n                                                        <div class=\"jfaq--answer\">\r\n                                                                <div class=\"jfaq--answer-content\"><p>Digital Lean improves operational excellence by eliminating manual processes, increasing real-time visibility, and enabling faster problem resolution across the factory floor. When combined with connected worker technology like Augmentir, Digital Lean ensures that insights from dashboards and performance systems are embedded directly into daily work\u2014helping operators, supervisors, and leaders drive consistent, measurable improvement.<\/p><\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/li>\r\n                                                                            <li>\r\n                        <div class=\"jfaq--item\" id=\"faq-58170\" data-id=\"58170\">\r\n                                                        <div class=\"jfaq--question\">\r\n                                                                                                <h3 class=\"jfaq--title\"><span class=\"jfaq--title-text\">Why are connected workers essential to Digital Lean success?<\/span><\/h3>\r\n                                                                <div class=\"jfaq--toggle-wrap\"><div class=\"jfaq--toggle\"><\/div><\/div>                                                            <\/div>\r\n                                                        <div class=\"jfaq--answer\">\r\n                                                                <div class=\"jfaq--answer-content\"><p><span style=\"font-weight: 400;\">Connected workers are essential to Digital Lean because lean execution happens at the point of work.<\/span><\/p><p><span style=\"font-weight: 400;\">Without connected workers:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insights stay in dashboards<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standard work becomes inconsistent<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Augmentir connects workers by delivering real-time guidance, digital standard work, and collaboration tools\u2014ensuring lean behaviors turn into daily action.<\/span><\/p><\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/li>\r\n                                                                            <li>\r\n                        <div class=\"jfaq--item\" id=\"faq-58188\" data-id=\"58188\">\r\n                                                        <div class=\"jfaq--question\">\r\n                                                                                                <h3 class=\"jfaq--title\"><span class=\"jfaq--title-text\">How does Augmentir support Digital Lean on the factory floor?<\/span><\/h3>\r\n                                                                <div class=\"jfaq--toggle-wrap\"><div class=\"jfaq--toggle\"><\/div><\/div>                                                            <\/div>\r\n                                                        <div class=\"jfaq--answer\">\r\n                                                                <div class=\"jfaq--answer-content\"><p><span style=\"font-weight: 400;\">Augmentir supports Digital Lean by turning standardized lean processes into guided digital execution.<\/span><\/p><p><span style=\"font-weight: 400;\">It enables manufacturers to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deliver AI-powered work instructions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide contextual, skills-based guidance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce variability and errors<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This bridges the gap between Digital Lean visibility and frontline execution.<\/span><\/p><\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/li>\r\n                                                                            <li>\r\n                        <div class=\"jfaq--item\" id=\"faq-581a0\" data-id=\"581a0\">\r\n                                                        <div class=\"jfaq--question\">\r\n                                                                                                <h3 class=\"jfaq--title\"><span class=\"jfaq--title-text\">What can manufacturers learn from Hershey\u2019s Digital Lean journey?<\/span><\/h3>\r\n                                                                <div class=\"jfaq--toggle-wrap\"><div class=\"jfaq--toggle\"><\/div><\/div>                                                            <\/div>\r\n                                                        <div class=\"jfaq--answer\">\r\n                                                                <div class=\"jfaq--answer-content\"><p><span style=\"font-weight: 400;\">Hershey\u2019s Digital Lean journey shows that successful transformation starts with people and processes.<\/span><\/p><p><span style=\"font-weight: 400;\">Key lessons include:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standardize lean before digitizing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Empower frontline teams<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Embed improvement into daily work<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By using Augmentir, Hershey ensures Digital Lean insights drive real action at scale.<\/span><\/p><\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/li>\r\n                            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<script 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f\u00f6rdern.<\/p>","protected":false},"author":15,"featured_media":15038,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[4],"tags":[289,47,295,290,125,50],"class_list":["post-15037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-case-study","tag-connected-worker","tag-digital-lean","tag-hershey","tag-lean-manufacturing","tag-manufacturing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Driving Operational Excellence: Hershey\u2019s Digital Lean Journey - Augmentir<\/title>\n<meta name=\"description\" content=\"Discover how Hershey\u2019s Digital Lean transformation combines lean principles and connected worker technology to empower frontline teams and drive operational 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